Returns Policy – Vibe Rantz Designs
Overview
At Vibe Rantz Designs, customer satisfaction is our top priority. Our refund and returns policy is valid for 30 days from the date of purchase. Unfortunately, if 30 days have passed, we cannot offer a full refund or exchange.
To qualify for a return, your item must:
- Be unused and in its original condition.
- Include the original packaging.
Please review our Privacy Policy for details on how your information is managed during the return process.
Non-Refundable Items
Several types of items are exempt from returns:
- Perishable goods (e.g., food, flowers).
- Intimate or sanitary goods.
- Hazardous materials or flammable liquids and gases.
Partial Refunds
Partial refunds may be granted under the following circumstances:
- Books with obvious signs of use.
- Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records.
- Items not in their original condition, damaged, or missing parts not due to our error.
- Items returned more than 30 days after delivery.
If you’re unsure about your item’s eligibility, visit our Contact Us page for assistance.
Refunds Process
Once we receive your return, we’ll inspect it and notify you via email. Approved refunds will be processed promptly, and credits will be applied to your original payment method within a few days.
For delayed refunds:
- Check your bank or credit card statement.
- Contact your credit card company; processing times may vary.
- Reach out to your bank for further details.
For unresolved issues, contact us at [email protected].
Sale Items
Only regular-priced items are eligible for refunds. Sale items are non-refundable.
Exchanges
We replace items only if they arrive defective or damaged. For exchanges, email us at [email protected] and mail your item to:
Vibe Rantz Designs
PO Box 1419
Toledo, WA 98591
Gift Returns
If the item was marked as a gift at purchase and shipped directly to you, you’ll receive store credit for the return value. If the gift wasn’t marked as a gift or was shipped to the purchaser, the refund will be issued to them.
Shipping Returns
To return your product, please mail it to:
Vibe Rantz Designs
PO Box 1419
Toledo, WA 98591
Customers are responsible for return shipping costs, which are non-refundable. For valuable returns, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
For international shipping details, refer to our Shipping Policy.
Need Assistance?
If you have questions about your return or refund, please contact us at [email protected].